A 911 dispatcher is a skilled emergency service worker who receives emergency and non-emergency requests for law enforcement, fire, and EMS assistance. They determine the nature and urgency of calls, initiate law enforcement, fire, and EMS personnel action, and maintain close contact with field units to monitor response and needed support requirements. Dispatchers are the unsung heroes, working tirelessly behind the scenes to be the lifeline of the department. We are forever thankful for our incredible dispatchers.
The Desoto County Sheriff's Department's dispatch center is a 24 hour 7 day a week operation. We currently have 22 dispatchers that field calls (emergency and non-emergency) and dispatch emergency responders such as:
3 County ambulances
8 Fire departments
Desoto County Sheriff deputies
Search and rescue
Walls police department
And many other duties
Our dispatch center answers and dispatches over 70,000 calls per year. In 2022, our dispatchers answered 77,800 911 calls, and 65,000 of those were from a cell phone. The rest of the calls are answered via non- emergency line.
Tips When Calling 911
When you dial 911, it is important to remain calm and be aware of your location. Our dispatchers are highly trained and will be able to get you whatever emergency assistance you require. We understand that everyone hopes they never have to dial 911, but if you do, our incredible team is ready and able to assist you. And remember, 911 is for EMERGENCIES ONLY. Calling 911 for non-emergencies is a crime, punishable by a fine of up to $5000.00 or not more than one (1) year in prison for a first offense, or both. Subsequent offenses could result in a fine up to $10000.00, not more than three (3) years in prison, or both.
Always call 911 for any emergency situation which requires a sheriff, fire department or EMS response.
For non-emergency calls, please call 662-469-8027 or 662-469-8500.